Home Health Can Accurate Healthcare Revenue Cycle Management Improve Patient Collection?

Can Accurate Healthcare Revenue Cycle Management Improve Patient Collection?

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Many healthcare workers find it difficult to collect payments from patients. Medical education and communication are required for patient-gathering strategies. The specialists in this industry typically struggle financially. Both the payers and the patients incur significant expenditures because of the patient collection.

Healthcare service providers are aware of the issue with healthcare revenue cycle management, yet things are getting worse because of bad management. So, if healthcare revenue cycle management is carried out correctly, can patient collection be improved? Read this blog to learn more.

 Revenue Cycle Management in Brief

Patient appointment scheduling, staff performance enhancement, and revenue optimization are the first steps in revenue cycle management (RCM). It is a financial process used by healthcare providers for managing and optimizing the healthcare revenue cycle management services. This method is utilized to maximize revenue. RCM is necessary for the healthcare industry to operate profitably and deliver high-quality patient care.

 How RCM Is Important for The Healthcare Industry?

Auditing, appointment setting, billing, coding, charging, claim filing, rejection management, paperwork, eligibility verification, financial strategy, and registration are all included in revenue cycle management.

Healthcare systems require addressing frequent problems in a changing environment and enhancing the way healthcare is organized. To ensure timely income and financial viability, healthcare organizations must implement a strong revenue cycle management (RCM) procedure. Revenue cycle management is used by the healthcare sector to collect earnings and cover costs.

 What do the statistics say?

The healthcare revenue cycle management (RCM) software manages the organization’s claims processing, payment, and revenue generation. The software’s major role is the management of patients’ revenue cycles or other healthcare organizations. Revenue cycle management has been an important entity for the healthcare industry and has shown the following statistics:

  • In 2020, the revenue cycle management market size was valued at $ 97.29 billion and is expected to reach $329.71 billion by 2030, with a CAGR of 12.7%.
  • In 2021, the global revenue cycle management market size was projected at USD 243.1 billion and is expected to expand at a compound annual growth rate of 11.6% from 2022 to 2030.
  • The revenue cycle management market grew at a rate of 18.4% from 2019 to 2020.

How Can Revenue Cycle Management Help Improve Patient Collection?

The healthcare RCM is streamlined and efficient and when aligned with the healthcare BPO services improves efficiency and saves costs. Following are the healthcare services that aid in patient collection:

Appointment scheduling

A certain date and time are set aside for the patient to obtain professional healthcare services after registration. After gathering the patient’s insurance and demographic data, this is carried out. The healthcare revenue cycle begins at this point, where the data required for subsequent steps is acquired.

Collecting payments

To ensure that patient payments are made on time, a billing system must be put in place so that patients are automatically reminded to make payments. The key data points are captured in a report, which is then examined to increase operational effectiveness by looking at the coding accuracy, write-off rate, and rejection rates.

Claims processing

After coding is complete, the claims are submitted to the healthcare providers using the CMS-1500 format. Healthcare management businesses transmit the claims to the insurance companies after identifying the formatting and coding problems. The claims that need to be verified, changed, and resubmitted may be rejected or denied by the payers. One can ask a third party to assess the claim if it is still denied.

Documentation

The patient visit and services documentation must be correct, thorough, and follow all legal requirements. By collecting the clinical information that payers want, the documentation assists doctors in streamlining the revenue cycle process.

Denial resolution

Dealing with denials and recouping lost money are both possible with an efficient denial management process. Clinical practice may be impacted by refused claims, and each denial raises the possibility that already delivered services won’t be reimbursed. The significant revenue is derived from the high percentage of claims and denials. Insurance follow-ups and managing accounts receivable (AR) are two components of an efficient denial management strategy.

Eligibility verification

Before the services are provided and the proper sum is billed to the payer, RCM deals with eligibility verification and authorization. A verification checklist makes sure that all the patient’s crucial data is gathered.

Medical coding

The healthcare treatments and services must be given CPT, HCPCS, and ICD codes for conversion into billable charges. For increasing the billing amount, multiple CPT codes for a single service or procedure are assigned. Before the claims are approved, the insurance companies send a list of NCCI edits outlining the incorrect codes and providing the code replacement without which the health plan organizations may deny the claims. Proper diagnoses and procedure coding ensure accuracy and raise reimbursement through the hands of experienced coders who optimize the process.

Streamlining workflows

RCM systems integrated with the EHRs, EMRs, patient scheduling software, and billing solutions automate clinical and administrative functions and deliver high-quality care for raising productivity levels.

The Conclusion

Healthcare regulations have been rapidly evolving. Strong revenue cycle management can considerably enhance an organization’s financial health by collecting timely revenue and maintaining financial sustainability for providing high-quality patient care. It lowers operational costs and delivers the best healthcare services at the lowest possible prices by keeping all parties informed about the patient’s condition, including payers, healthcare providers, and patients.